COVID 19 Message
Important Message from Tyler Dunn regarding Coronavirus.As a result of the COVID 19 global pandemic, I wanted to assure you that the health and safety of our customers and staff is a top priority of myself and the entire management team at Dunn Ram Trucks. Things are changing daily so the situation is very fluid right now. We are making daily adjustments to the way we do things here at Dunn Ram Trucks to protect everyone’s safety and health.To keep our workplace clean and safe, we have recently implemented the following:
- Our staff have been directed to wear gloves when handling your vehicle.
- Vehicles being dropped off for service will be wiped down on the driver touch points to sanitize at the time of drop off and again prior to pick up, including keys.
- Our day cleaner and evening cleaners have been instructed to focus on disinfecting all touch points around the dealership and spend the necessary extra time to do so.
- All staff who have traveled recently are being asked to self isolate for 14 days as per the Government of Canada recommendation.
- We will only allow one customer per shuttle vehicle. The vehicle will be wiped down after each trip. We apologize if this slows down the shuttle service during this time.
Tips on how to Shop and Service safely at Dunn Ram Trucks.What we are doing to keep our work space clean and safe for our staff and customers:
- We are educating our staff on the protocol to work safely, respect distance and take the necessary measures to provide a safe environment and experience for our customers at this time.
- All surfaces are wiped down regularly
- All staff have cleaning products at each of their work stations
- All Key fobs, steering wheels and door handles will be wiped down after each interaction.
- Staff are practicing social distancing and exceptional hygiene
- If anyone is showing signs of any illness, they will not attend work and will self-quarantine in the event of travel and or exposure to COVID.
- Vehicles will be delivered to customers in many sales and service scenarios
- Shuttle drivers are only taking one passenger at a time to respect social distancing
- Shop Online
- Email, Call or Text us
- Book Service appointments online
- Drop off vehicles for service appointments
- Sales Professionals will email, call and text with you
- They will take videos of the vehicles you are interested and send them to you
- They can drive the vehicle out to you for a test drive
- They can deliver the vehicle to you and bring out necessary paperwork for financing
- Our advisors can text, email and call you with updates on your vehicle while in service
- Schedule Shuttle Service to drive you home (one customer per vehicle for social distancing)
- Advisors can text or email your invoice for payment online